How to Track Your Order with Shippers

Once a package is out of our door it is in the hands of the shipper. We use both UPS and USPS and they are both, generally, very reliable. It is our experience that UPS has a better tracking system for lost packages. If tracking says your package was delivered but you do not have it we suggest these steps:

1. First double check that someone else in the household did not receive it and put it somewhere out of site. "Survey Says" this is the number one culprit.
2. Assuming the package is truly not there, the customer first needs to contact the shipper and verify the delivery and possible placement of the package (porch, behind screen door, etc...). UPS can be reached at (800) 742-5877. To find your local Post Office go to https://www.usps.com... You will need your tracking or confirmation number.
3. If this still does not turn up the package, contact us as explained below and we will contact the shipper and put a tracer on the package if appropriate.  

How to Contact Clubman Online

To communicate with us, please click the QUESTIONS link at the top of our website.

After you click, a window will pop open in the lower right of your screen and you can write your question there.

We prefer this system to phone inquiries because your requests can be better managed and documented.